Return & Exchange Policy
No bull. No fine print. No ifs, ands, or buts. Whether it’s your fault, our fault, or if something just isn’t right, we want to fix it. Send your order back to us for a full refund or exchange. Thanks for being our loyal customer.
Contact Us Here for returns.
Are your lady shirts women’s cut or men's cut?
Most of our lady's designs are printed on a standard cut shirt. However, our fashion tees have a more fitted style. Check out the product description to find which type of shirt you’re looking at. Visit one of our stores and try ‘em both on for size!
Will you donate to my charity or fundraiser?
Local Donations: We have a limited quantity of $20 gift cards that are available on a first-come, first-serve basis. These are available in markets where we have store locations. If you would like to apply for one of these donations, please contact us here. Include any details that will help us understand your event better. If your event is approved, and supplies are available, a gift card will be sent out from our Lexington, KY headquarters within 10 business days after receiving your request.
Corporate Donations: We believe in the importance of helping others and supporting local community. While there are many awesome organizations that we wish we could support, we corporately have prior commitments to several causes. We are proud to be fighting Parkinson’s disease and working closely with the Ronald McDonald House and Storehouse Supply Co. Check back soon for details on our commitments.
As a privately owned business, please be aware that we will not donate to any organization or promotion that conflicts with our personally held religious beliefs.
Are you hiring at any of your locations?
We are always looking for good people to join our team. Each of our stores handles the hiring for their own location. Please contact the store that you are curious about, they’ll let you know about the current hiring situation.
I have a great design idea that I would like to pitch to your company.
We will spare you the legal jargon, but because of the complicated legal issues that come with producing officially licensed shirts, we rarely are able to accept design ideas from outside of our company. With this in mind, you are still welcome to contact our buyer via email: Jennifer Fryman (email@example.com).
Will you print one shirt with a design I came up with just for me?
Sorry about all the legal stuff again, but we still can’t print an outside design even if it’s just for you. Your best bet would be to contact a local custom screen printer in your town.
Can I return an online order at one of your stores?
We would be happy to give your online purchase a refund or exchange at any of our stores. Thanks for being our loyal customer.
Can I place a website order over the phone?
For credit card security purposes, you will need to place your order through our website or in stores. Oh we know, you’re real bummed that you can’t hear our sweet voices. But we will make it up to you with fast online shipping reflexes and smiling faces in stores. Thanks for your business!
My size isn't showing up. Are you sold out of it?
If you don’t see your size in the drop-down menu, then yeah, we are sold out at this time. Try calling your nearest store to see if they still have your size. Unfortunately we can't ship from our local stores at this time, but we will be happy to hold it for in-store pickup.
When will you get more of my size in a certain style?
Well, if it’s a new shirt that has been popular, we may restock it. If the shirt has been around for some time, we probably won’t reprint it-and the size selection gets limited until they're gone. We like to keep our designs fresh for the fans. GO CATS!
How do I cancel or edit a placed order?
Please Sign In to your account in the top right of the store. If the fulfillment status on your most recent order is listed as "unfulfilled", then contact our Customer Service department immediately. If the fulfillment status is listed as "fulfilled", it has been picked up by the shipping carrier and you will need to wait for the order to be shipped. Once you receive you can go through our returns department to return the items and be reimbursed.
I am a vendor and have a product that I want to show you. Who do I contact?
We try to review as many products as we can before making purchases for our stores. Most decisions are made 6 months prior to our in store due date. Please first contact us via email with product information or to request a meeting. Jennifer Fryman (firstname.lastname@example.org) is our Buyer. She gets a ton of emails, so please be patient. Thanks for considering us!
If you are a media outlet interested in filming our production facilities or interviewing team members about Hot Market Merchandise, please contact us at email@example.com.